Frequently Asked Questions
Everything you need to know about shopping with FREY.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders usually arrive within 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
FREY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are the products covered by a warranty?
Yes, all our premium products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality goods.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.